Privacy Policy for Emerald.maldives-reservations.com
Last Updated: 26.04.2025
1. Introduction
Welcome to emerald.maldives-reservations.com (the “Website”). This Website is operated by Maldives Reservations (ᴹᴿ) (“we,” “us,” or “our”). We are committed to protecting the privacy and security of the personal data of our visitors and users (“you”).
This Privacy Policy explains how we collect, use, process, share, and protect your personal data when you visit our Website and specifically when you submit an inquiry form to express interest in booking Emerald Maldives. It also outlines your data protection rights.
By using this Website and submitting your information through our form, you acknowledge that you have read and understood this Privacy Policy.
2. Who We Are (Data Controller)
The data controller responsible for your personal data collected through this Website is:
Maldives Reservations (ᴹᴿ)
Likes house, HA Baarah, Maldives
sales@maldives-reservations.com
3. What Personal Data We Collect
We collect personal data that you voluntarily provide to us when you fill out the inquiry/booking request form on our Website. This information typically includes:
Contact Information: Full Name, Email Address, Phone Number.
Travel Information: Preferred Travel Dates, Number of Adults, Number of Children (and potentially their ages), Villa Preferences (if applicable).
Other Information: Any specific requests, questions, or messages you include in the form’s free text field.
We may also automatically collect certain technical information when you visit our Website, such as your IP address, browser type, operating system, referring URLs, and pages visited. This is typically done through server logs and potentially cookies (please see our Cookie Policy/Section below for more details).
4. How We Collect Your Personal Data
We collect your personal data primarily through:
Direct Interactions: When you fill out and submit the inquiry/booking request form on our Website.
Automated Technologies: As you navigate our Website, some technical data may be collected automatically (e.g., via server logs or cookies).
5. How We Use Your Personal Data (Purpose and Legal Basis)
We use the personal data you provide via the form for the following specific purposes, based on the legal grounds indicated:
To Respond to Your Inquiry: To contact you regarding your interest in Emerald Maldives, provide requested quotes, check availability, and answer your questions.
Legal Basis: Your Consent (provided when submitting the form) and our Legitimate Interest in responding to potential customer inquiries. Where your inquiry progresses towards a booking, the basis may become Taking steps at your request prior to entering into a contract.
To Facilitate Booking: To assist you with the booking process for Emerald Maldives, which may involve sharing necessary details with the resort or relevant booking partners (see Section 7).
Legal Basis: Your Consent, and Taking steps at your request prior to entering into a contract / Performance of a contract.
Communication: To communicate with you regarding your inquiry or potential booking via email or phone.
Legal Basis: Your Consent, our Legitimate Interest in providing customer service, and Taking steps at your request prior to entering into a contract.
Website Improvement & Security: To understand how visitors use our Website (using aggregated or anonymized data where possible) and to maintain the security and integrity of our Website.
Legal Basis: Our Legitimate Interest in operating and improving our Website and ensuring its security.
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your personal data for an unrelated purpose, we will notify you and explain the legal basis which allows us to do so, or seek your explicit consent.
6. Data Retention
We will retain your personal data only for as long as necessary to fulfill the purposes we collected it for, including responding to your inquiry, facilitating any potential booking, and satisfying any legal, accounting, or reporting requirements.
Typically, data related to inquiries that do not result in a booking will be retained for a reasonable period 24 months – to handle follow-up questions or future interest, unless you request its deletion earlier. Data related to completed bookings may be kept longer as required by law or for record-keeping purposes.
7. Data Sharing and Disclosure
We do not sell your personal data. We may share your personal data in the following limited circumstances:
With Emerald Maldives: To check availability, obtain quotes, and facilitate your booking, we may need to share your relevant contact and travel details directly with the resort’s reservation team or their authorized representatives.
With Service Providers: We may share data with third-party vendors who perform services on our behalf, such as website hosting, data storage, or communication platforms (e.g., email service providers). These providers are obligated to protect your data and use it only for the services they provide to us.
Legal Requirements: We may disclose your personal data if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
Business Transfers: If Maldives Reservations (ᴹᴿ) is involved in a merger, acquisition, or asset sale, your personal data may be transferred as part of that transaction, subject to confidentiality agreements.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law.
8. International Data Transfers
Your personal data may be processed and stored in countries outside of your country of residence, including the Maldives, Emerald Maldives located and where we are based and potentially where our servers or service providers are located Asia – Singapore. These countries may have data protection laws that are different from those in your country.
Where we transfer your personal data out of jurisdictions with specific transfer requirements (like the European Economic Area (EEA), UK, or Switzerland), we will ensure a similar degree of protection is afforded to it by implementing appropriate safeguards, such as:
Transferring data to countries deemed to provide an adequate level of protection by relevant authorities (e.g., European Commission adequacy decisions).
Using specific contracts approved by relevant authorities which give personal data the same protection it has in its origin country (e.g., Standard Contractual Clauses – SCCs).
By submitting your data, you consent to these transfers, provided appropriate safeguards are in place.
9. Data Security
We implement appropriate technical and organizational security measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. These measures include measures like SSL encryption for the website, access controls, secure storage and two factor authentications for each agent who will be using the data in terms of email and contact details.
However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.
10. Your Data Protection Rights
Depending on your location and applicable data protection laws (such as GDPR for residents of the EEA/UK, CCPA/CPRA for California residents), you may have the following rights regarding your personal data:
Right to Access: Request a copy of the personal data we hold about you.
Right to Rectification: Request correction of inaccurate or incomplete personal data.
Right to Erasure (‘Right to be Forgotten’): Request deletion of your personal data under certain conditions.
Right to Restrict Processing: Request the restriction of processing your personal data under certain conditions.
Right to Object to Processing: Object to the processing of your personal data based on legitimate interests or for direct marketing.
Right to Data Portability: Request the transfer of your personal data to you or another controller in a structured, commonly used, machine-readable format.
Right to Withdraw Consent: If processing is based on consent, you have the right to withdraw your consent at any time.
Right to Lodge a Complaint: You have the right to lodge a complaint with a relevant supervisory authority.
Exercising Your Rights: To exercise any of these rights, please contact us at sales@maldives-reservations.com. We may need to request specific information from you to help us confirm your identity.
Specific Note for California Residents: If you are a California resident, you may have additional rights under the CCPA/CPRA. We do not “sell” personal information as conventionally defined. You have the right to know, delete, and opt-out. Please contact us to exercise these rights.
11. Cookies and Tracking Technologies
Our Website may use cookies and similar tracking technologies. For detailed information, please refer to our doubleclick.net or manage your preferences through our cookie consent banner.
12. Children’s Privacy
This Website and our services are not intended for children under the age of 18, and we do not knowingly collect personal data from children without parental consent. If we become aware that we have done so, we will take steps to delete that information.
13. Links to Other Websites
Our Website may contain links to other websites. This Privacy Policy applies only to our Website. We encourage you to read the privacy policies of other sites.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will post any changes on this page and update the “Last Updated” date. Please review this policy periodically.
15. Contact Us
If you have any questions or concerns about this Privacy Policy or our data handling practices, or if you wish to exercise your data protection rights, please contact us at:
Maldives Reservations (ᴹᴿ)
sales@maldives-reservations.com
Likes house, HA Baarah